Customer Service Representative

Position Summary

The primary role of the Customer Service Representative (CSR) is fielding calls from potential clients in order to schedule our sales team appointments. This will include taking inbound calls from prospects as well as calling out to prospects who have contacted us. You will also work closely with the Customer Service Manager to manage the schedules of our sales team appointments.

  • The pay range is $30-40k annually, with a base hourly wage plus bonuses based on performance
  • Full-time, approx 40 hours weekly
    • Must be available Mon-Fri 8:30-5:30 pm in office,
    • Sat 10:00-2:00 pm remote from home
    • Some flexibility in weekly schedule required to cover shifts
  • Availability until 7PM Mon-Thurs a plus.
  • Must have good internet at home to accommodate working remotely on Saturday and at other times as needed
  • Bilingual is a plus
  • Health Benefit Plan (after 90 days) and 401k
  • Should live within 30 minutes of our office at 2223 Mangum Rd, Houston TX 77092 (Northwest side of Houston at HWY 290 & Loop 610)

Responsibilities

This position is responsible for but is not limited to:

  • Appointments
    • Inbound/Outbound calls
    • Schedule Appointments
    • Confirm appointments
  • Assist Appointment Manager
    • Manage Calendar
    • Monitor incoming emails/texts
  • Lead management
    • Maintain data integrity for lead files
    • Set up email and text drips
    • Inbound/Outbound follow up calls
  • General admin support for other office duties as needed

Qualifications/Requirements

Summary: You are an ideal candidate for this position if you are outgoing, a good communicator, not afraid of the phone, detail-oriented, and proficient in computer skills. You are self-motivated and can work well alone or with a team. You are not just looking for a J.O.B., but a family-company atmosphere. We are looking for someone who will work hard and have an attitude of “ownership” for their role in the company.

What We Provide

  • Complete training for the position
  • 401k and Health Benefits
  • Opportunity to learn about Real Estate and Lead-management
  • Opportunity to advance within the company
  • Professional, Fun, and Family-like office environment
  • Rewarding career by helping home-sellers while making a good income
  • A different approach to business where we serve our clients and our team by always seeking to honor God.

Steps To Apply…

  1. Read about who American Home Buyer is (here on this site).
  2. Complete our Career History Form (“CHF”) at this link: LINK TO CHF
  3. After you complete the CHF, you will be given a link to take a Behavioral Assessment.
  4. If we believe you are a good candidate, we will contact you by email to continue to the next step.

Thank you for your interest in American Home Buyer!